Hi
I found some time ago this project:
http://community.postnuke.com/module-Database-viewpub-tid-3-pid-130.htm
Its a very, very nice looking HelpDesk module.
The framework seems somewhat complete, i would say its
like 80-90% finished.
Is that module still in development?
Are there plans to finish it?
This is for postnuke a real important module. There are not many
CMS out which have a full featured helpdesk module. Its a key module
when you want do e-commerce or community sites.
With a few simple improvements its also usable to work as a bugtracker.
Both are valuable and uncommon modules in the CMS world.
Most other modules on other CMS are saw are not nearly as good as this helpdesk.
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Helpdesk - still active?
-
**unknown user**
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Posted: Jan 12, 2008 - 02:37 AM
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Posted: Jan 12, 2008 - 04:00 AM
I am also very much interested in this module.
Donation ready for the developer ;) -
- Rank: Registered User
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- Posts: 39
Posted: Jan 12, 2008 - 04:49 AM
I too was pretty excited about this module. I did not have good luck while testing though. It appears to work ok on the developer's site however. For us IT folks adding an asset tracker to it would be great. In addition to LDAP support for .8 this could really have some potential.
--Sean Boal
Boal Electric | MatKings | Bad Seed | Kistlers Dungeon -
- Rank: Team Member
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Posted: Jan 12, 2008 - 12:02 PM
To my knowledge this works. It is .8 only, but IIRC, there is a hack for .7 Let me look.
--
David Pahl
Zikula Support Team -
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Posted: Jan 12, 2008 - 12:08 PM
Maybe not: I did find the hack, but it was for gettext not .7
http://community.postnuke.com/module-Forum-viewtopic-topic-52346-highlight-helpdesk.htm
--
David Pahl
Zikula Support Team -
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Posted: Jan 12, 2008 - 02:54 PM
jaenosjelantru
I am also very much interested in this module.
Donation ready for the developer ;)
Great - that's me.
Please feel free to contact me.
Regards,
Bernd
Also have a look at the following modules:
SendForm and checkperms.
-
- Rank: Registered User
- Registered: Jun 19, 2003
- Last visit: Oct 21, 2009
- Posts: 32
Posted: Jan 12, 2008 - 03:02 PM
AmmoDump
Maybe not: I did find the hack, but it was for gettext not .7
http://community.postnuke.com/module-Forum-viewtopic-topic-52346-highlight-helpdesk.htm
The 0.6.6 version of helpdesk works with 0.764.
You need to have the PHP gettext module installed or you will get errors like "function _( not found". These functions are defined in locale/pn_gettext.php.
If you don't have PHP gettext installed you may provide DUMMY functions for all functions defined in pn_gettext.php. The easieset way to do this is to modify pn_gettext.php.
Disabling gettext support means that translations don't work anymore.
I strongly recommend to read the documentation! Helpdesk requires you specify additional PN user groups and permissions in order to work properly!
Also note that a new version of helpdesk (version 0.8.0) is in preparation. This version will run on PN 0.8 ONLY.
Cheers,
Bernd -
- Rank: Registered User
- Registered: Jun 19, 2003
- Last visit: Oct 21, 2009
- Posts: 32
Posted: Jan 12, 2008 - 03:06 PM
whiskey-town
I too was pretty excited about this module. I did not have good luck while testing though. It appears to work ok on the developer's site however. For us IT folks adding an asset tracker to it would be great. In addition to LDAP support for .8 this could really have some potential.
Hi,
PN 0.8 comes with the AuthLDAP module. Basically this is an additional authentication module for PN. Permissions remain in PN.
Not sure what you mean with LDAP support.
Regards,
Bernd -
- Rank: Registered User
- Registered: Jun 19, 2003
- Last visit: Oct 21, 2009
- Posts: 32
Posted: Jan 12, 2008 - 03:09 PM
michtoen
Hi
I found some time ago this project:
http://community.postnuke.com/module-Database-viewpub-tid-3-pid-130.htm
Its a very, very nice looking HelpDesk module.
The framework seems somewhat complete, i would say its
like 80-90% finished.
Is that module still in development?
Are there plans to finish it?
This is for postnuke a real important module. There are not many
CMS out which have a full featured helpdesk module. Its a key module
when you want do e-commerce or community sites.
With a few simple improvements its also usable to work as a bugtracker.
Both are valuable and uncommon modules in the CMS world.
Most other modules on other CMS are saw are not nearly as good as this helpdesk.
Hi,
let me know what exactly you have in mind.
Currently I'm more thinking about a knowledge base function or interface.
Regards,
Bernd -
- Rank: Registered User
- Registered: Jul 01, 2005
- Last visit: Oct 21, 2009
- Posts: 39
Posted: Jan 12, 2008 - 05:43 PM
bp
Hi,
PN 0.8 comes with the AuthLDAP module. Basically this is an additional authentication module for PN. Permissions remain in PN. Not sure what you mean with LDAP support.
I have not yet had the opportunity to test the LDAP authentication module. What I hope to find is that LDAP accounts can be passed on to groups and or users in PN .8 to inherit their permissions. Thus eliminating the need to create duplicate user accounts in PN .8.
As far as Help Desk goes I have tried it in .764 and .8 and have yet to get it to work correctly. All the configuration features seem to work but when I actually try to create a ticket in bombs. I will grab a screenshot the next time I work with it so I can illustrate the error.
--Sean Boal
Boal Electric | MatKings | Bad Seed | Kistlers Dungeon -
- Rank: Software Foundation
- Registered: Sep 03, 2002
- Last visit: May 09, 2010
- Posts: 909
Posted: Jan 12, 2008 - 11:46 PM
I haven't worked with LDAPAuth but I am sure that it only fetches the accounts from LDAP. So if you have a user and a password in LDAP you can log in with that on your Postnuke site. In order to administer Postnuke permissions with LDAP - which is group membership - there needs to be work done.
--
best regards from Kiel, sailing city
Steffen Voss
Member of the Zikula Steering Committee
Read The Zikulan's Blog "If you want people to RTFM, make a better FM!" -
**unknown user**
- Rank: Freshman
- Registered: Mar 16, 2002
- Last visit: Jul 26, 2008
- Posts: 61
Posted: Jan 13, 2008 - 04:01 AM
Quote
Also note that a new version of helpdesk (version 0.8.0) is in preparation. This version will run on PN 0.8 ONLY.
Ah, that sounds pretty good. Any release date?
I just rebuilding www.daimonin.net now with PN8 and i would like to test or even
add a helpdesk there.
Quote
let me know what exactly you have in mind.
Currently I'm more thinking about a knowledge base function or interface.
Well, a bug tracker is nothing more as a ticket system. Normally, you even don't delete a bug report but archive them - which is then a kind of knowledge system (of resolved bugs).
Both system, helpdesk and bugtracker are pretty the same. A ticket is written from a group which needs support (in our case users) and different group is resolving it (in bug tracker terms devs and support team).
Here is the demo page of the mantis bug tracker: http://www.futureware.biz/mantisdemo/my_view_page.php
You should see that its not hard to extend helpdesk to the basic functions you need there.
Thats something what i ALWAYS in any CMS was looking for: A simple ticket system which is usable as support, report and bug tracker. As i can say there is not a single CMS out with a working solution.
Mantis comes with alot function you normally don't need - like mutiple projects, complex
project managment as such. Whereever that needs should really install a full sized bugtracker. But for 98% of all projects something like a helpdesk based ticket tracker would be fine. Even superior because you can easily add it to your other site sources.
-
- Rank: Registered User
- Registered: Jul 01, 2005
- Last visit: Oct 21, 2009
- Posts: 39
Posted: Jan 13, 2008 - 06:53 AM
kaffeeringe.de
I haven't worked with LDAPAuth but I am sure that it only fetches the accounts from LDAP. So if you have a user and a password in LDAP you can log in with that on your Postnuke site. In order to administer Postnuke permissions with LDAP - which is group membership - there needs to be work done.
Correct I agree.
I have spent many hours working with GLPI (http://www.glpi-project.org) and LDAP authentication. I assume that the help desk module would work similar with its use of LDAP. I would suspect that unregistered users would be given default permissions in Postnuke to interact with the help desk module. Additionally help desk supporters would be defined with a different set of permission based on their access needs that would be defined by Postnuke permissions. This would eliminate the need to create duplicate user accounts in LDAP and Postnuke.
--Sean Boal
Boal Electric | MatKings | Bad Seed | Kistlers Dungeon -
- Rank: Registered User
- Registered: Jun 19, 2003
- Last visit: Oct 21, 2009
- Posts: 32
Posted: Feb 24, 2008 - 03:51 AM
AuthLDAP will do the authentication i.e. it will check userid and password against the LDAP DB. If the user doesn't exist in PN ist will add it with the DEFAULT user group you defined in PN.
Thus, if you give the default user group permissions to add helpdesk tickets this will work.
For helpdesk staff and technicians you need to add different groups.
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